1. There is no return and refund policy 
  2.          If you get defect piece or there is size issue we can exchange the product. This will be only done within 3 days.
  3.          There is no return pickup service available from our side 
  4.          Please note that we solve customer queries on WhatsApp. 
  5.           For exchange the product customer need to courier that product from their side and we will pay the courier amount through online after receiving payment slip.
  6.           Shipping Charges are Non-Refundable

  7. You can get in touch with us about any issues at our customer support portal or drop us a line at care.ritcher@gmail.com and we will be happy to help. For a faster response, send us a message on +91 8849904367. All queries will be solved between Monday-Saturday, 10am-6pm. All pending queries will be solved on priority the next day. 

  8. Cancellations will only be possible till the order has not been dispatched from our warehouse. 

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns.

Any item purchased during Combo offers or any such promotions wherein free products are included, such orders will not be eligible for any returns.

SELF-SHIPPING OF ORDERS FOR RETURNS:

  • In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:
    RITCHER WAREHOUSE
    123, Royal Titanium, opposite seven step school pal road, Surat pincode: 395009

  • Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded to your bank account in case of prepaid and in the form of store credit (gift card) in case of COD.

    PLEASE NOTE: We request that you do not use The Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India